Information We Collect

This information includes data specific to each user, which helps to uniquely identify users of the Zhivar application. Examples include names, addresses, email addresses, phone numbers, and other information that is not generally available to the public. When using the application, you may be asked to enter some of this information. The requested information will only be used for the purposes mentioned at the time of request or according to this privacy policy. Additionally, we will encrypt your information and keep it completely secure.

If you book an appointment with a counselor, your contact number will be shared with the selected counselor to provide the requested service.

When using the Zhivar application, you will be asked to grant permission for certain mobile access, such as the camera, microphone, contacts, etc. These permissions will only be used to enhance the app's functionality in different sections and will not be used for any other purpose.

The Zhivar application will not incur any hidden costs, such as sending SMS or making calls.

Automatically Collected Information

Usage and Log Information.
We collect information about your activity on our Services, like service-related, diagnostic, and performance information. This includes information about your activity (including how you use our Services, your Services settings, how you interact with others using our Services (including when you interact with a business), and the time, frequency, and duration of your activities and interactions), log files, and diagnostic, crash, website, and performance logs and reports. This also includes information about when you registered to use our Services; the features you use like our messaging, calling, payments or business features; profile photo and so on.

Device and Connection Information.

We collect device and connection-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, battery level, signal strength, app version, browser information, mobile network, connection information (including phone number, mobile operator or ISP), language and time zone, IP address, device operations information, and identifiers.

How We Use Information

We use information we have (subject to choices you make and applicable law) to operate, provide, improve, understand, customize, support, and market our Services. Here's how:

Our Services

We use information we have to operate and provide our Services, including providing customer support; completing purchases or transactions; improving, fixing, and customizing our Services. We also use information we have to understand how people use our Services; evaluate and improve our Services; research, develop, and test new services and features; and conduct troubleshooting activities. We also use your information to respond to you when you contact us.
Safety, Security, And Integrity. Safety, security, and integrity are an integral part of our Services. We use information we have to verify accounts and activity; combat harmful conduct; protect users against bad experiences and spam; and promote safety, security, and integrity on and off our Services, such as by investigating suspicious activity or violations of our Terms and policies, and to ensure our Services are being used legally. Please see the Law, Our Rights and Protection section below for more information.

Law, Our Rights, And Protection

We access, preserve, and share your information described in the "Information We Collect" section of this Privacy Policy above if we have a good-faith belief that it is necessary to: (a) respond pursuant to applicable law or regulations, legal process, or government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, or address fraud and other illegal activity or security, and technical issues; or (d) protect the rights, property, and safety of our users, Zhivar application, including to prevent death or imminent bodily harm.

Updates to Our Policy

We may amend or update our Privacy Policy. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Last modified” date at the top of this Privacy Policy. Please review our Privacy Policy from time to time.